The Chairman and Managing
Director / Chief Executive Officer
All Scheduled Commercial Banks including RRBs /
Urban Co-operative Banks / State Co-operative Banks /
District Central Co-operative Banks /
Authorised ATM Network Operators /
Card Payment Network Operators /
White Label ATM Operators
Madam / Dear Sir,
Label ATMs (WLAs) in India – Review of Guidelines
Please refer to our circulars DPSS.CO.PD.No.2298/02.10.002/2011-2012 dated
June 20, 2012, DPSS.CO.PD.No.1088/02.10.003/2013-14
dated November 14, 2013, DPSS.CO.PD.No.1025/02.10.003/2014-2015
dated December 5, 2014 and DPSS.CO.PD.No.1621/02.10.002/2016-17
dated December 30, 2016prescribing the guidelines / instructions for
setting up, owning and operating White Label ATMs (WLAs) in the country.
2. On a review of operations of
WLAs and representations received from stakeholders, as also to enhance the
viability of WLAs, it has been decided to allow the WLA Operators to : -
wholesale cash, above a threshold of 1 lakh pieces (and in multiples
thereof) of any denomination, directly from the Reserve Bank (Issue
Offices) and Currency Chests against full payment.
cash from any scheduled bank, including Cooperative Banks and Regional
bill payment and Interoperable Cash Deposit services, subject to technical
feasibility and certification by National Payments Corporation of India
advertisements pertaining to non-financial products / services anywhere
within the WLA premises, including the WLA screen, except the main
signboard. It shall be ensured that the advertisements running on the
screen disappear once the customer commences a transaction.
3. The permission to WLA
Operators to source cash from retail outlets, accorded vide circular DPSS.CO.PD.No.1621/02.10.002/2016-17 dated
December 30, 2016, stands repealed.
4. Further, banks may issue
co-branded ATM cards in partnership with the authorised WLA Operators and
may extend the benefit of ‘on-us’ transactions to their WLAs as well.
5. All guidelines, safeguards,
standards and control measures applicable to banks relating to (a) currency
handling, and (b) cyber-security framework for ATMs, shall also be
applicable to the WLA Operators.
6. This directive is issued
under Section 10(2) read with Section 18 of Payment and Settlement Systems
Act, 2007 (Act 51 of 2007).
Chief General Manager