Scheme for Digital Transactions, 2019
Ref. CEPD. PRS. No.
January 31, 2019
In exercise of the powers
conferred by Section 18 of the Payment and Settlement Systems Act, 2007,
being satisfied that in the public interest and in the interest of conduct
of business relating to payment systems, it is necessary to provide for a
mechanism of Ombudsman for redressal of complaints against deficiency in
services related to digital transactions, hereby directs that, the System
Participants defined under the Ombudsman
Scheme for Digital Transactions, 2019 shall come within the
ambit, and should comply with the provisions of the Ombudsman Scheme for
Digital Transactions, 2019.
2. The Scheme shall come into force from January 31, 2019.