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Master Circular –Scheme of Penalties for bank branches based on performance in rendering customer service to the members of public

RBI/2016-17/23
DCM (CC) No.G-3/03.44.01/2016 – 17

July 20, 2016

The Chairman & Managing Director 
Chief Executive Officers
All Banks

Madam / Dear Sir,

Master Circular –Scheme of Penalties for bank branches based on performance in rendering customer service to the members of public

Please refer to the Circular DCM (CC) No.G-10/03.41.01/2015-16 dated May 05, 2016 on the revised scheme of incentives titled – CDES i.e. Currency Distribution and Exchange Scheme.

2. As advised therein, the provisions of incentives have now been segregated from those of penalties. Accordingly, the scheme of Penalties is annexed for information and necessary action.

3. This Master Circular is available on our website www.rbi.org.in.

Yours faithfully

(P. Vijaya Kumar)
Chief General Manager

Encl : As above


Annex

Master Circular on the Scheme of Penalties for bank branches including currency chests based on performance in rendering customer service to members of public

1. The scheme of Penalties for bank branches including currency chests has been formulated in order to ensure that all bank branches provide better customer service to members of public with regard to exchange of notes and coins, in keeping with the objectives of Clean Note Policy.


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