All Agency Banks (dealing with
Dear Sir / Madam
Customer Service provided by
Please refer to our circular
no.DGBA.GAD.H-3085/45.01.001/2008-09 dated October 1, 2008 on the captioned
2. We are receiving complaints
from various quarters that pensioners are not being treated with due
consideration by bank officials, specifically the old pensioners, when they
come to the branches for pension related transactions.
3. Thus, all agency banks
disbursing pension are advised to provide considerate and sympathetic
customer service to the pensioners, specially to those pensioners who are
of old age.